Technical Support Engineer
Location: Bydgoszcz
Responsibilities:
- Analysis, diagnosis and neutralization of problems in the customer’s messaging systems/platforms
- Customer ticket resolution (Remote Technical Support) taking into account the individual service level agreements
- Work on live network, mainly remotely
- Definition of workarounds
- Plan and perform testing of new software in lab environment followed by controlled introduction into customer live network
- Perform Emergency Support covering 24×7 network outage restoration /on calls
- Maintain interfaces with customer’s technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
Key qualifications for the role:
- Understanding of networking and telecommunications
- Strong communicator and relationship builder
- Fluency in English (both oral and written)
- Customer service skills
- Culturally adaptable and flexible
- Analytical skills
- Self Motivated
- Influencing skills
- Team focused
Specific additional information:
- Bachelor’s/Master degree in computer science, engineering or telecommunications
- At least 2+ years of experience in Technical Support (supporting products running on Unix/Linux server) will be an advantage
- Unix/Linux knowledge
- SS7, TCP IP, , VoIP knowledge
- Solaris OS knowledge
- Fluent English
We offer
- the opportunity to work in a multinational company
- career within global structure
- attractive salary
- medical care
To apply please submit your CV and a cover letter in English and Polish with position name as title to the email address: pracuj@laczpol.pl
Software Development Engineer
Location: Bydgoszcz
Key Tasks and Activities:
- Lab reconfiguration and provisioning
- Developing & maintaining tools and documentation for the newest telco technologies
- Writing in C++, Java and Python
- Day-to-day Linux, JIRA/Bugzilla /Confluence/Git/Gerrit/Jenkins
- Testing frameworks
Our requirements:
- Bachelor’s degree or equivalent experience in applied or analytical science
- Experience with object-oriented programming in Java, C++, Python
- Familiarity with design and architecture patterns for enterprise software applications
- Understanding of runtime environment constraints i.e. effect of processors, i/o, network bandwidth and latency on system performance
- Experience with both embedded and external databases
- Ability to create and use pre-packaged class libraries and template libraries in Java or C++
- Experience with automated testing and continuous integration
- Knowledge of the open source ecosystem
Knowledge of the following would be a benefit
- Cloud, virtualization, Linux containers, Micro-services
- Fault management knowledge
- Network knowledge: protocols, client – server architecture
- Databases knowledge
- ISTQB/ISEB certificate
- Other professional knowledge and work experience will be seen as an additional asset
We offer:
- The opportunity to work in a multinational company
- Career within global structure
- Flexible working time
- Attractive salary
- Medical package
To apply please submit your CV and a cover letter in English and Polish with position name as title to the email address: pracuj@laczpol.pl